Tripadeal Review – A Customer’s Perspective

Tripadeal Review – A Customer’s Perspective

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TripADeal Reviews
TripADeal Reviews and thoughts of a TripADeak Frequent Traveller.

With five trips to date both home and away, and another two in the pipeline for 2019, I could well be considered a TripADeal Frequent Flyer. The TripADeal model is changing the way many of us book our holidays. And bargain hunters like me LOVE it!

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I’ve paid for all my TripADeal trips and have not received any special discounts apart from the regular prices available to the public. Since swimming with the whales in Tonga, which was my first TripADeal holiday in 2016, my husband and I have visited Malaysian Borneo, Maldives, Sri Lanka, Canada, USA (Alaska and Yellowstone National Park) and Rainbow Beach in Queensland – all through TripADeal.

So, I would like to offer you a TripADeal review and my own travel experiences with them.

TripADeal Review

What Is TripADeal?

Sigiriya Lion Rock TripADeal group Sri Lanka
A group of happy TripADeal trippers at Lion Rock, Sigiriya Sri Lanka

TripADeal is an online travel agency currently setting Australia on fire.

Since its inception in 2011, TripADeal has become a one of Australia’s top online travel agencies.

TripADeal offers massive discounts on holiday deals and is competing with market giants such as Expedia.

It was voted ‘Best Online Travel Agent’ by the Australian Federation of Travel Agents (AFTA) in 2017. And all of this out of little ol’ Byron Bay. Go figure.

With a mantra of “Making Travel Dreams Come True“, their holiday deals fall into two main categories:

  • Travel (tour packages sometimes including cruises)
  • Escape (accommodation deals with no tours)

Both categories have domestic and international destinations, with occasional special ‘2 for 1 deals’ that will light anyone’s fire!

My Love Affair With TripADeal

Stormy sunset at Ha'Apia Beach Resort Tonga
An amazing stormy sunset whilst enjoying a TripADeal Escape at Ha’apai Beach Resort in Tonga

Well, my love affair with TripADeal began in 2016. The initial hook? A full page attractive ad in a local newspaper lured me in.

That was followed by automated TripADeal emails to my inbox at work after subscribing. Now that’s always a susceptible time to be thinking of another holiday!

And all it took was a headline highlighting one of my bucket list destinations, followed by a price I couldn’t resist.

“Simples”, as a certain meerkat would say.

Tonga whales humpback swimming
Swimming with whales in the crystal clear waters of Tonga on a TripADeal holiday. A life-changing moment with a close interaction with a juvenile male humpback.

My first dip into TripADeal’s world of adventure was the “Tonga Whale Encounters – Swim With Humpback Whales”, an 11-day South Pacific experience of a lifetime at only $4499 all inclusive.

Little did I know that I was soon to become hooked on TripADeal, evolving (or some would say ‘mutated’) into a TripADeal multi-tripper.

What Makes TripADeal So Appealling?

TripADeal savings
The TripADeal appeal lies in its simplicity.

Being a control freak with a triple-A personality, I used to make most of my own travel arrangements. Especially if I could save a dollar or two.

But having the time to do so is a huge issue, which is getting worse. Everyone is time poor. I certainly no longer have the time to visit travel shops or peruse brochures. Or sit and detail all my desires to a busy, half-interested travel agent.

Working a stressful full-time job just doesn’t allow any such luxury. And having the interest or inclination to plan details of a complex itinerary, with flights, hotels, meals and side excursions has certainly waned.

So, present me with an all-in-one package, with a great headline and price that catches my eye. And I’m in, hook, line, and sinker!

And TripADeal seems to have perfected the technique. Those regular daily emails just keep dropping into my inbox.

Filled with wonderful eye-catching headlines and photos, they certainly are an easy temptation!

TripADeal – Ease Of Booking Online

Travel Or Escape?

TripADeal booking
TripADeal has packaged offers for destinations around the world.

Navigating TripADeal’s website is quite user-friendly. Their holiday deals are easy to search for. A mere click on the photo or ‘View Deal’ button takes you to the deal.

The details of your chosen holiday are extensive. They include the itinerary, highlights, tour inclusions, and other important info.

Their multi-paged package information is pretty much fully explanatory.

A countdown clock on the right-hand side displays the time you have left to make a decision.

Although we all know that it’s a great marketing ploy to give the customer a sense of urgency, in the case of these TripADeal holidays, there really is an urgency.

If it looks too good to be true, the available dates will go very quickly. So be forewarned!

If you have any questions, you can call and talk to a Travel Consultant, or Chat Online. After all, they are a travel agency.

Personally, I have never needed to do this at all. I find the online instructions very easy to read, understand and follow.

Do Your Homework Before Booking

However, you should research your trip before booking. Especially, to choose the best time to travel for that particular country which best suits you. Then choose from one of the dates available.

Once you have chosen your trip, the date, how many travellers and other details, your final price is shown.

You simply have to complete your order and pay.

Paying for your TripADeal package

Payment methods include Paypal or Visa, Mastercard or Amex cards, great for accumulating points.

They also offer zipMoney, a book-now-and-pay-later facility if you prefer.

Once you have booked your trip, you get a confirmation email. This will include a link to your Passenger Information Form which you need to complete within 72 hours.

If you require flights, and if they are not already included in the package, their sister company Phone A Flight can help you with those along with visas or insurance if you need it.

And then, 4-6 weeks before your holiday is due, you will receive your Final Travel Documentation with your itinerary and other details.

Eh voila, you are ready to go!

Oh, and if you sign in to your TripADeal account, you can see all your current or previous trip details under My Deals.

Pros And Cons of Booking With TripADeal

Thumbs Up: Reasons to book with TripADeal

  1. The prices are certainly very attractive (I don’t think I could match them if I tried to book such trips myself let alone the time and angst it would take me!)
  2. The ‘2 for 1’ deals are especially awesome.
  3. There are many advertised cut price travel deals on the web. But the more you examine the details, the more exclusions you find, hence their low price. With TripADeal, that is not the case.
  4. Most of their Travel deals include international flights, accommodation, most if not all excursions, and some if not all meals. So why re-invent the wheel if TripADeal has done all the hard yards for you?

Thumbs Down: Are there any negatives?

Well, isn’t that amazing. I can’t really think of anything.

Except I guess that it is an online booking agency. Well hello, but that’s why you are using it, isn’t it?

And if you do get stuck booking online, you can still call them or chat online.

Although I have never actually had to phone TripADeal for anything, so I can’t comment on this.

How Does TripADeal Do It?

I thought this might be a good point to have some insight into how TripADeal can offer such great holidays at such fabulous prices.

Q&A with a TripADeal Business Development Manager

Well, Emmy Lou Stockbridge is one of those awesome passionate people who puts TripADeal adventures together. I recently had the chance to ask her a few questions. Here is what she said:

How long have you worked for TripADeal?

3 yrs

Do you enjoy it?

I LOVE IT !!

What is your role in the company?

I am a Business Development Manager. A BDM’s role is to create the unbeatable deals you see online.

How many people actually work for TripADeal – especially in your area?

Over 100 and growing. My department is ‘Product’ and there are 6 BDM’s.

What is involved in creating a holiday package deal for TripADeal?

First establishing where the customer wishes to travel, looking at global trends and then sourcing the best travel or tour companies and accommodation worldwide, negotiating rates and building relationships, joining this with flights and making an unbeatable deal to put out for sale. Making travel dreams come true!

Do you visit the country yourself to test out an itinerary you are working on? 

Yes, we travel to all our destinations and create itineraries ourselves but only after testing THE BEST way to travel a certain route or a destination.

Is there any possibility of extending holidays before or at the end of the trips?

Yes absolutely, you can find this info in the fine print of all the deals.

Does TripADeal take into account travellers feedback, both good and bad? 

Yes we do, this determines always how much better we can make the trip, we are always wanting to improve on even the most successful and best selling trips.

How does TripADeal manage to offer such well-priced deals?

All due to the wonderful and skilled negotiations of the Travel BDM’s. This along with our dedication and loyalty to our merchants.

Does TripADeal offer a flight price reduction guarantee?

No, we will just find the best rate online at the time of booking.

If someone still wants to book a TripADeal holiday face-to-face, is that possible?

Yes of course. We are part of Travellers Choice Travel Agency, with 150 stores Australia wide.

Are online bookings the most popular way of booking?

We have been awarded Best Online Travel Company twice, and we send over 30,000 eager travellers around the globe every year. This is a testament to the growing number of travellers wanting to purchase online. It’s simple and if you have a fabulous in-house Customer Service department like us, you can’t go wrong.

So what age group do you think TripADeal holidays most appeal to?

In the past it was generally over 40+. But a new trend in the market has shown we appeal to all ages! A lot of the younger travellers are seeing the incredible value in our trips and are jumping on board.

There you have it. So what’s stopping you? Well go on! Start booking your next dream travel adventure, I dare you!

TripADeal Reviews

If you want to know more, read my TripADeal Reviews of their Travel tours I have recently experienced.

16 Day Fly, Tour & Stay – Maldives & Sri Lanka

Cost: $2799 (Standard Package), $3199 (Premium Package)

TripADeal Sri Lanka
A colourful local fishing boat on the beach at Negombo, Sri Lanka taken on my TripAdeal Sri Lanka trip. Sri Lanka photos: Irene Isaacson.

Premium vs Standard?

The premium package of this Tripadeal trip offers upgraded hotels during the 7-day Sri Lanka tour. Hence the price difference.

Whilst you may be tempted to book a Premium Package, to be honest with hindsight most of us wouldn’t have (see Suggestions below).

Many tour highlights are included in the price. But not all were mentioned in the advertised itinerary or as Optional extras. So I have included them here in this Tripadeal review.

Highlights Of our Tripadeal Sri Lanka Tour

TripADeal Sri Lanka Wildlife photo collage
Wildlife abounds in Sri Lanka, from macaques at Lion Rock, an elephant trying to beat the traffic, a monitor lizard at Kassapa Resort and a friendly cobra called Michael with his mate Pinky the python.
  • Negombo Fish Market – Touring this seashore outdoor fish market was certainly an eye-opener. Not on the official itinerary, but fish, flies, and cats galore come to memory. And it was authentically Sinhalese. Brilliant!
  • Sigiriya, The Ancient Rock Fortress “Lion Rock” – The coach takes you to the UNESCO World Heritage-listed Lion Rock. But admission for a self-guided tour was Optional (and a MUST do). This was FANTASTIC! Not only the amazing history (built in 477AD) and magnitude of the rock fortress. But the 200m climb up from the jungle to the top is a must. Beware though. Young men will forcibly try to assist you along the walk up the rock. They are very insistent and quite pushy. And will demand payment after. Despite this hassle, the views at the top are stunning. As was the abundant wildlife along the way. The troops of macaques were particularly curious, engaging and sneaky thieves if given half a chance!
  • Hiriwaduna Local Village Tour, Sigiriya – Another un-mentioned Optional tour but a truly rated experience. It included a twin oxen cart ride through the village (definitely a highlight!). Followed by a short walk along rice paddies and tree houses (watch towers against marauding elephants). Then board a local catamaran canoe to cruise a lake, the iconic Lion Rock in the distance. Landing alongside a local village pontoon, we were invited into the village. Entertainment included learning to de-husk rice, crack a coconut and a leaf weaving demonstration. And after all that hard work, we were served a beautiful freshly cooked traditional village lunch. A scary tuk-tuk ride back to our transport completed our tour. What a memorable experience, and one with a difference.
  • Dambulla Vegetable Farmer’s Market (Dedicated Economic Centre) – A totally riveting experience. Walking amongst hundreds of stalls selling local produce whilst commercial trucks and utes try to load up. A very busy active Farmer’s Market selling so many fruits and vegetables we didn’t even recognize. Again, not itemized.
  • Golden Temple of Dambulla – Rock Cave Temple – Again, the coach drives you to the Rock Cave Temple. But a self-guided tour inside the beautiful internally hand painted five cave temples is Optional (another MUST do). You will need to take off your shoes and reverently walk through the site to see the 150 statues of Buddha. Watch out for more monkeys too.
  • Meurulanka Cultural Dance Show, Kandy – This included show demonstrated twelve colorful ritualistic cultural dances. But the highlight was the south Ceylonese Wedi fire dance. Firewalking and fire-eating performed in a street-level car park. Amazing!
  • Isini Gems & Jewellers, Kandy – A very insightful tour of a top class gemstone factory and showrooms. It included a historical film of gem mining. From the Sri Lankan moonstone to multi-colored sapphires and red or green garnets. Gorgeous and very tempting! And did you know? Lady Di’s iconic blue sapphire engagement ring actually came from Sri Lanka.
  • Geragama Estate Tea Factory – Sri Lanka has a 150 yr history of growing tea. This was one of the largest tea factories and its tour was very enjoyable. Tea is still traditionally hand picked by only women. And the 8 different Ceylon teas are world re-known. Tasting the final product was fascinating. Orange pekoe tea purposefully drunk over a cube of palm sugar and no milk. And a coffee-tea blend, well, that tasted peculiarly like peppermint. Curious!
  • Pinnawala Elephant Orphanage – Instead of driving to the Orphanage, our fabulous guide took us by train. This turned out to be a great experience of local rail travel, and a highlight for many. But the Orphanage itself was a letdown. Said to be a conservation and educational centre, it looked more like a commercial zoo. There were large crowds standing in the dust and heat with not a lot to see. A group of elephants at the back of the complex had their legs chained. They seemed stressed and very fearful of their keepers. Another elephant was being forcefully hosed down in front of the tourists. But it didn’t seem to be enjoying the experience at all. Not a good sign.
  • Minneriya National Park – Elephant Safari – This optional tour, however, was a real highlight. We traveled in open-top 4WD Mohindra jeeps through the National Park. Hundreds of elephants roamed the savannah and lake’s edge. There was abundant other wildlife with eagles, ibis, strutting peacocks, brahminy kites, woolly neck storks and spoonbills. Caribou and small groups of hunting jackals were also spotted. And to top it off whilst driving home, our traffic was stopped by a lone elephant strutting its stuff along the main road. This is Sri Lanka. Just priceless!
  • Royal 100 Spice and Herbal Garden Tour, Kawudupelella – It was fascinating to learn about the spice plants and herbs. The oils and drinks made from them appeared to cure almost any illness. The tour included free half-hour Ayurvedic massages (although tips were expected). But then we were split up into individuals or pairs (against our wishes) and escorted through the shop. What followed was a hard personalized sell of over-priced Ayurvedic products. A great shame as everyone reported being harassed to buy, at times quite rudely.
  • Galle Dutch Fortress, Colombo – This was a guided tour of the historic UNESCO World Heritage listed fortress. The mix of Asian and European architecture has evolved since the 1500’s. Wander along fabulous three-century old streets. Through the Old Gate, past the Dutch Reformed Church, New Orient Hotel to the Galle Lighthouse. Shop in the boutique shops of the Dutch Hospital Shopping Complex. Or stop at a lovely restaurant for some local food or drink to cool off.

General Comments – TripADeal Sri Lanka trip

Our itinerary ‘evolved’ out of the advertised Tripadeal one. We had a great tour guide who occasionally took it upon himself to suggest changes if it suited the group. Or if the weather was too inclement for planned excursions.

He thus recommended NOT to pre-book (and pay for) Optional excursions prior to starting the trip.

One such example was our Day 3. We didn’t actually travel to the ancient city of Polonnaruwa. This became an Optional tour which clashed with an opportunity to do the Minneriya Elephant Safari. And that turned out to be one of the group’s top highlights.

He also arranged a free tour of an orphanage school in Kandy. This totally delighted the group, especially the retired teachers amongst us.

And he made the pain of tipping a breeze. We each contributed one amount to him to cover our whole week of gratuities. Then he arranged all the tipping in our hotels and restaurants. So much easier and less stressful than trying to work with foreign currency and local habits!

Suggestions For Improvement – TripADeal Sri Lanka trip

1- Review of Standard and Premium Hotel Rooms

Having both standard and premium hotels each night was not ideal. The tour group was constantly split up. This limited any ability to socially mix at the end of the day during meal times.

It also meant more driving, with different drop-offs at night and in the mornings.

In fact, everyone commented that there was very little difference between the two hotel standards in Sri Lanka. Perhaps with two exceptions.

2- Colonial-Style Accommodation Appeals

In Kandy, most of the group preferred the heritage Hotel Suisse. This was in comparison to the more upmarket and minimalistic Ozo Kandy. Both were on the lake’s edge and 10 mins walk from the city center.

But Hotel Suisse was a beautiful heritage colonial-style hotel set in 4 acres of tropical gardens. Its amazing original ballroom served as the restaurant. And the decor of the hotel, rooms, and elevators transported you back in time.

3- Include Traditional Stilt Fishing in the package

The older motel-style standard hotel in Koggala was certainly substandard to the much more upmarket premium choice. But the latter was quite a few kms out of town.

Whilst both were beachfront, the standard hotel was in Koggala. It was also only 200m walk from where a few traditional pole fishermen where.

It was a real bonus to witness this as stilt fishing is a dying south coast Sinhalese tradition. We would certainly recommend including it in the package if possible. Even if it is generally posed for tourists.

Thumbs Up – TripADeal Sri Lanka trip

  • The Minneriya Elephant Safari was terrific and would a great addition to any future itinerary.

Thumbs Down – TripADeal Sri Lanka trip

  • Parts of the tour we wouldn’t recommend? The Pinnawala Elephant Orphanage got a definite general thumbs down.
  • As for the Royal 100 Spice and Herbal Garden. A tour of a Sinhalese spice garden is a great idea given Ceylon’s history of spices. However, there is a definite need to change the venue. I certainly wouldn’t recommend this place to anyone.

Highlights Of Tripadeal Maldives 6 Day Stay

TripADeal Maldives Adaaran Rannalhi Resort Sunset photo collage
A welcome TripADeal Maldives Escape after an exhaustive tour of Sri Lanka. Just what the doctor ordered. Sheer bliss! Maldive photos: Irene Isaacson.

The Adaaran Club Rannalhi resort was a 45min fast boat ride from Male Airport. The marina was also right outside the airport. The crystal clear, azure blue waters were stunning, and that was just in the harbor!

Once on the island and in your room, time stops. Time to chill, grab a sun lounge or a hammock, and relax.

Thumbs down – TripADeal Maldives 6 Day Stay

  • Choice of rooms – Standard rooms came with the Tripadeal package. We personally scored a room on the east side. But the beach there is sand-bagged due to strong wave action. And the afternoon shade hits these rooms from about 3 to 4 pm. So, if possible, request the west side of the island. It has much longer daylight hours with great sunsets. However, the resort staff was very supportive of any request to change rooms. Some even chose to upgrade to the overwater bungalows as they became available.

Thumbs up – TripADeal Maldives 6 Day Stay

  • All inclusive meal package – Lunches and dinners were generally not included in Sri Lanka. But all meals (5 a day) in the Maldives were included. Plus, there was an all inclusive drinks package. Yes, wine, champagne, beer, and cocktails. Here’s to sundowners!
  • The meals were stunning. The restaurant was smorgasbord style with too many choices at each meal, both traditional and international fare. Our group was placed together at each sitting too. This was much appreciated by all given our separation in Sri Lanka.
  • Morning and afternoon snacks were also available at the two bars around the island. And Wifi was accessible in the reception, restaurant, and both bars.
  • Snorkeling was possible right off the west beach. Small coral reefs were within 100-200m of the rooms. Although severely bleached, coral fish were in abundance. From clownfish, angelfish, and triggerfish, to a resident moray eel and an amazing friendly hawksbill turtle.
  • Optional excursions included snorkeling out at sea in a traditional dhoni. Scuba diving, fishing trips, spinner dolphin, manta and whale shark tours were also available. As well as the usual watercraft for hire. Namely, kayaks, stand up paddle boards, jet skis, and catamarans.

General Comments – TripADeal Maldives 6 Day Stay

What GREAT value for money. A google search quoted our room that same week at $500-$650 per night. Yet our Tripadeal package included 7 nights, with all transfers and an all-inclusive food and beverage deal. Amazing!

A restful week on the island was also greatly appreciated after the extensive high paced tour of Sri Lanka. Doing so much in such a short time with virtually different hotels every night can be quite tiring.

Placing the Maldives Stay at the end of the package was brilliant thinking!

10 Day 2 For 1 Borneo

Cost: $3999

Big nose proboscis monkey Labuk Bay Borneo
Just noseying around at Labuk Bay Proboscis Monkey Sanctuary, Sabah Borneo while on a TripADeal Borneo tour. Borneo photos: Irene Isaacson.

This Tripadeal review is about an offer that looked too good to resist. We had experienced Indonesian Borneo working with rescued orangutans. But Malaysian and Tripadeal Borneo was a total unknown to us.

General Comments – TripADeal 2 for 1 Borneo

We traveled with Tripadeal in May 2018. Our 8-day route covered the capital city Kota Kinabalu to Sandakan in east Sabah.

Booking the trip was easy and uncomplicated. The quoted price included international flights, accommodation and virtually all our meals.

Bottled water was provided free and in abundance by our tour guide. Dehydration in the hot and humid climate is a no-no, so personal hydration is a must. We also usually had access to free tea and coffee wherever we stayed.

Our 8 days on this TripAdeal Borneo holiday were packed with included activities and excursions and we soon discovered there were plenty of things to do in Sabah. There was little spare time to chill or relax. And we covered a lot of territory in our coach with 28 other adventurers.

Highlights Of Our TripADeal Borneo Tour

TripADeal Borneo Mari Mari Island photo collage
A moment to relax and chill on Mari Mari Island during a TripADeal Travel & Tour through Sabah Borneo
  • Kota Kinabalu (‘KK’) – A tour of the largest most modern city. An insight to compare with home, with waterfront walks, busy markets, and various malls. A particular highlight was the City Mosque or White Floating Mosque. Of traditional Moorish architecture, it is built on a platform in the middle of a reflective lake.
  • Mari Mari Sepanggar Island – Via short ferry from Jesselton Point Jetty, Kota Kinabalu – a tropical island ‘paradise’. A few hours to chill and relax by the azure-colored water’s edge. All under the cover of lush palm trees with a stunning island tree house setting and Malaysian style smorgasbord lunch. Shame about the floating plastic mimicking jellyfish. Or the derelict beached fishing boat and rubber tires masked as plant holders. And the piles of discarded empty sacks of biscuit flour (contents ‘Vitamin C and benzoyl peroxide’) at both ends of the beach.
  • Mari Mari Cultural Village – A 3 hr visit with a local dinner and cultural performance. A delight to see and experience local traditions and foods. Evil rainforest insects though. Super strength insect repellent is a must!
  • Nabalu Native Market – A shortstop passing through the Crocker Range with stunning Mt Kinabalu and National Park in the background. Great for local food tasting, local handicrafts and cheap T-shirts for presents.
  • Kinabalu National Park Botanical Garden – A guided walk through the rather stunning rainforest. A taste of some Mt Kinabalu park trails and the Summit & Climbathon route to the top of the mountain (4095m).
  • Kundasang War Memorial, Ranau – A self-guided tour of the Memorial to the infamous 250km death marches from Sandakan to Ranau. Two gardens commemorate the Australian and English POW’s who died. The Borneo Garden is for the locals who helped them. The Contemplation Garden honors all the victims of these horrors of war. The Australian Memorial Hall was full of emotive memorabilia. A Channel 9 Jana Wendt documentary video about the death marches brought tears to everyone’s eyes. We even met Mr. Sevee Charuruks, a great honor. This infamous Thai national was instrumental in restoring the Memorial in 2005. He still works in the souvenir shop café, along with his family and grandchildren.
  • Sabah Tea Factory and Gardens – The beautiful tea gardens overlook Mt Kinabalu, great for photos. The informative tour of the factory of Borneo’s top tea producer was hard to hear because of the loud machines. Just don’t lean on anything green which may look freshly painted. It probably is. Warning signage is not a Borneo thing! Our heavily accented tea guide was very difficult to understand. But the tea tasting at the end was very enjoyable. And many of us purchased various Sabah tea product souvenirs.
  • Kampung Luanti ‘Fish Spa Massage’ – Not what you would expect in a western world spa. Definitely third world in its execution. Hundreds of (large) fish hilariously nibbling your feet and legs at the edges of the river. The locals look on and laugh!
  • English Tea House, Sandakan – Experience a beautiful three-course lunch in a classic colonial heritage house and gardens. Takes you back to the good ol’ days of English occupation.
  • Sandakan Memorial Park – A self-guided tour of remnants of the actual World War II Sandakan POW camp. Dedicated to those who died in the Sandakan Death Marches to Ranau. A circular route through restful rainforest gardens. See original remnants of an excavator and the steam generator. A beautiful Memorial Pavilion and nearby Memorial Obelisk complete the park. Very emotional and moving.
  • Labuk Bay Proboscis Monkey Sanctuary – Experience a feeding session of wild proboscis monkeys. A personal highlight. From a seemingly quiet and empty rainforest to feeding platforms full of troops of big-nosed proboscis monkeys. A photographer’s delight!
  • Kinabatangan River Cruise At Dusk – Cruise along the river from a local Muslim fisherman’s village on an authentic fishing longboat. More wild proboscis monkeys. And sparkling fireflies in the bushes along the river’s edge. A sunset return for a traditional dinner cooked and served by village ladies. Soup, fish, vegetables, chicken and pineapple curry. With refreshingly cold rose water to drink. A priceless interaction.
  • Sepilok Orang Utan Rehabilitation Centre And Sun Bear Conservation Centre – Another personal highlight. Watch an introduction video about the wildlife. Then go on your self-guided tour to feeding platforms and an Outdoor Nursery. The latter has both air-conditioned and open-air viewing rooms. Both provide slightly different angles of viewing the juvenile orangs. Especially important for photography with ever-changing sunlight, reflections, and shadows through the glass. We were even lucky enough to meet a young male orang walking along our boardwalk handrail. Talk about an up close and personal experience. Memorable.
  • Rainforest Discovery Centre – Sepilok – A guided walk through the Botanical Gardens with a self-guided canopy rooftop walk. The informative guided garden tour was fascinating. A great introduction to many tropical plants, herbs, and spices. But the highlight was the rainforest canopy walk. The view of the top of the rainforest was amazing. As was the birdlife we encountered along the way.
  • Gomangton Caves in Gomantong Hill, Sandakan – A tour of the world-famous bat and cockroach-ridden caves. Another personal bucket list item. And we were not disappointed.  Although we did miss the wild orang hanging in the forest along the boardwalk. Similarly back at the educational exhibition area on the way to the cave. Aaargh!
  • Kinabatangan River Cruises And Jungle Walks – Bilit Adventure Lodge – Included were sunrise and sunset river cruises along a remote stretch of this river. Stunningly mesmerizing in the middle of the Borneo jungle. Listen to sounds of monkeys howling. Or birdlife calling as numerous hornbills fly overhead. Whilst the included daytime jungle walk was hot and humid. Consequently, little wildlife was seen. But the optional nighttime walks were a different story. From Malay and Palm civets to a rare mouse deer and skunk, as well as sleeping kingfishers and a Draco flying lizard. So worth braving a few forest leeches…

Tripadeal Tour Exclusions

  • Camera Fees – Local government bodies charge ‘camera fees’ at certain excursions. Included were: Gomantong caves, Labuk Bay Monkey Sanctuary, and the Orang-utan/Sun Bear Centre. But at only a few dollars at each site, they were more than worth it. And phone cameras were exempt.
  • Optional Tours – We paid about AUD $10 each to experience the evening guided rainforest tours at Bilit. What we saw in insects and birdlife was well worth the leech attacks!
  • Sundry Items – Alcohol and other drinks, a local Malaysian tourism tax ($3 per room per night) and tips.

Any Tripadeal Complaints?

Well, to be honest, there were very few.

  • The coach was very comfortable and air-conditioned. Toilet and food stops were regular.
  • Similarly, the accommodation was 4 star in the city and towns. Our rooms were nice and clean, with air-conditioning and swimming pools. In the Borneo jungle, it was 2-3 star. But there was nothing higher in these remote areas. As one could imagine.
  • Where possible, we experienced traditional British colonial-style hotels. Our Sepilok Jungle Resort was right next to the Orang and Sun Bear Sanctuary. And our authentic jungle lodge was in a remote riverine rainforest area on the Lower Kinabatangan river.
  • Most noticeably, the food. Well, that was fantastic. We experienced abundant local traditional fare. But there was always international food if you wanted it.
  • Furthermore, the currency exchange makes traveling here very cheap. Food, tips, and drinks were only equivalent to a few dollars. This was a great bonus as the Australian dollar went a long way.

However, one relatively unfit, medically challenged elderly couple did comment: “There was too much sightseeing and walking, especially in the humidity and heat”, and: “Wildlife did not particularly interest us”.

So, if you fall into this same category, perhaps this Tripadeal Borneo 2 for 1 trip may not be the tour for you.

Great Value For Money

All in all, this was an AMAZING trip. Everyone commented on how much we had seen and experienced.

The wildlife, in particular, was stunning. We even saw wild orangs outside our rooms at the Bilit Adventure Lodge, with numerous wild proboscis monkeys on the river cruises.

However, Sabah’s rare pygmy elephants remained elusive. Just another reason to re-visit one day, I guess!

So if you want value for money, wildlife galore and a true authentic Borneo experience? Then you could not do any better than book this trip.

Tripadeal Review – A Customer’s Perspective

Tripadeal Review – A Customer’s Perspective

10 COMMENTS

  1. Like everything, there seems to be plenty of positive and negative here. I think the cost and time saved in planning is the biggest plus but for me the negatives are the lack of customization of what the tour offers. There are places that I would want to add and skip a few like the Elephant orphanage that you mentioned. I think that is what would stop me from trying this out.

  2. I have to admit until now I had not heard of TripADeal. I am loving the fact that it is an Aussie Agency!! All sounds so easy to nab a deal, and I like that they have a sister company Phone A Flight to help with transport. Will have to check them out.

  3. Okay, I had never heard of TripADeal but I am definitely interested! I like that a lot of the trips include most everything that you need (flights, accommodations, meals) which means less planning on your end. Thanks for sharing this post!

  4. Wow, looks like you have quite the positive experience with Tripadeal. I love the interesting destinations and itineraries, as well as the option of a tour-based package or the escape-package focused mainly on accommodations. Your trips look amazing, especially Sri Lanka, a place I want to get back to as soon as possible. I too like to book my own travel, but I agree that sometimes it is worth it to let someone else handle all the planning!

  5. So many options and packages to choose from Tripadeal and good thing they have many positive comments which can attract travellers like me to book from them! I kind of like this system sometimes as it gives me hassle free planning, plus very convenient to pay via credit card and can even chat with their agents, promptly! And great info about Sri Lanka! Heading there for Christmas and New Year!

  6. We have gradually moved from managed tours to doing it ourselves owing of course to the freedom and flexibility of the latter. However reading your post, I can very well see the benefits of placing your trust in the hands of a company like Tripadeal which takes care of everything. Of course, heading out on a holiday with everything already taken care of is such a relief. I like the fact that all itineraries are well researched and tested by the Tripadeal team before it reaches the customers.

  7. I can’t say I had ever heard of TripADeal before this article but they’re definitely on my radar now. I love the fact that even though they’re online they still have good old fashioned contact by phone available as an option. Also it’s refreshing that they test out all of the destinations themselves before approving the deals. Sound like they could save people time, hassle, and money, what more could you ask for?

  8. Heh Nicole, I think TripADeal is thinking of bringing back their Swim With Whales In Tonga trip. So perhaps you could email them and check, if you are really thinking of doing it. It really was a life changing experience, and in crystal clear waters. 😉

  9. I have to agree with you that finding the time to thoroughly plan a trip is getting harder and harder. I also am a control freak and like to plan my own travels. In fact I like to plan every single detail. But after reading your post I can see why using trip-a-deal would be very appealing. Thanks for the great review!

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